Premium billing and chargeback-support cases used to validate escalation behavior and revenue-risk handling.
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Stable dataset identifier.
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Recorded cases currently attached to this dataset.
Items carrying a source trace id for evidence inspection.
{
"traceId": "trace_premium_chargeback_v18_missed_escalation",
"storyLabel": "Premium billing dispute answered directly instead of escalating",
"sessionId": "session_chargeback_premium",
"promptName": "support-reply",
"promptVersion": 18
}{
"expectedAgentId": "Premium Escalation Triage",
"expectedPromptName": "support-reply",
"expectedPromptVersion": 18,
"expectedStory": "Premium billing dispute answered directly instead of escalating",
"expectedOutcome": "Match the seeded production behavior captured by this trace."
}{
"traceId": "trace_premium_chargeback_v19_restored_escalation",
"storyLabel": "Premium billing recovery restored the escalation handoff",
"sessionId": "session_chargeback_premium",
"promptName": "support-reply",
"promptVersion": 19
}{
"expectedAgentId": "Premium Escalation Triage",
"expectedPromptName": "support-reply",
"expectedPromptVersion": 19,
"expectedStory": "Premium billing recovery restored the escalation handoff",
"expectedOutcome": "Match the seeded production behavior captured by this trace."
}{
"traceId": "trace_duplicate_charge_review_04_021",
"storyLabel": "Duplicate-charge review resolved billing friction (4.21)",
"sessionId": "session_duplicate_charge_04",
"promptName": "billing-dispute-investigator",
"promptVersion": 11
}{
"expectedAgentId": "Billing Operations Guard",
"expectedPromptName": "billing-dispute-investigator",
"expectedPromptVersion": 11,
"expectedStory": "Duplicate-charge review resolved billing friction (4.21)",
"expectedOutcome": "Match the seeded production behavior captured by this trace."
}{
"traceId": "trace_premium_contract_escalation_03_045",
"storyLabel": "Enterprise contract question escalated correctly (3.45)",
"sessionId": "session_enterprise_contract_03",
"promptName": "escalation-triage",
"promptVersion": 7
}{
"expectedAgentId": "Premium Escalation Triage",
"expectedPromptName": "escalation-triage",
"expectedPromptVersion": 7,
"expectedStory": "Enterprise contract question escalated correctly (3.45)",
"expectedOutcome": "Match the seeded production behavior captured by this trace."
}