{
  "workflow": "fraud_review",
  "environment": "production",
  "issue_type": "fraud",
  "customer_tier": "self-serve",
  "prompt_name": "fraud-risk-review",
  "prompt_version": 2,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_fraud_watch_run_flagged_suspicious_refund_behavior_6_60_session_refund_risk_06",
  "language": "en",
  "user_id": "customer_fraud",
  "agent_profile_id": "fraud-watch-investigator",
  "agent_team": "Risk Operations",
  "agent_owner": "Risk automation",
  "agent_mission": "Flags abuse patterns, suspicious refund loops, and payout manipulation.",
  "story_label": "Fraud-watch run flagged suspicious refund behavior (6.60)",
  "story_summary": "Fraud Watch Investigator flagged suspicious refund behavior on day 6 and routed the account cluster into manual risk review.",
  "scenario_id": "generated_fraud_pattern_review",
  "customer_intent": "Multiple returns from related accounts suggest refund abuse.",
  "expected_resolution": "Flag the account cluster and route to manual investigation.",
  "policy_result": "manual_risk_review_triggered",
  "quality_score": 0.81,
  "severity_tag": "warning",
  "status_label": "Risk review triggered",
  "replay_label": "Fraud Watch Investigator · Fraud-watch run flagged suspicious refund behavior (6.60)",
  "operator_notes": "Case: Fraud-watch run flagged suspicious refund behavior (6.60)\nIntent: Multiple returns from related accounts suggest refund abuse.\nExpected resolution: Flag the account cluster and route to manual investigation.\nObserved policy result: manual_risk_review_triggered\nStory summary: Fraud Watch Investigator flagged suspicious refund behavior on day 6 and routed the account cluster into manual risk review.\nAgent role: Fraud Watch Investigator\nOwner team: Risk Operations",
  "generated_fixture": true,
  "generated_template": "fraud_pattern_review",
  "cohort": "peak_load",
  "operator_segment": "Risk Operations",
  "narrative_batch": "week_6",
  "call_reason_detail": "fraud_3"
}