{
  "workflow": "support_theme_summarization",
  "environment": "production",
  "issue_type": "reporting",
  "customer_tier": "internal",
  "prompt_name": "weekly-support-brief",
  "prompt_version": 4,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_weekly_support_brief_summarized_the_incident_cluster_7_65_session_support_weekly_brief_07",
  "language": "en",
  "user_id": "customer_reporting",
  "agent_profile_id": "voice-of-customer-summarizer",
  "agent_team": "Support Insights",
  "agent_owner": "CX analytics",
  "agent_mission": "Clusters support themes and writes executive-ready incident summaries.",
  "story_label": "Weekly support brief summarized the incident cluster (7.65)",
  "story_summary": "Voice of Customer Summarizer produced an operator-ready weekly summary on day 7, connecting incident drift, budget pressure, and next actions.",
  "scenario_id": "generated_support_weekly_brief",
  "customer_intent": "Internal operator needs a concise weekly summary of quality, cost, and incident drift.",
  "expected_resolution": "Surface the most important deltas with clear next actions.",
  "policy_result": "brief_generated",
  "quality_score": 0.89,
  "severity_tag": "healthy",
  "status_label": "Executive summary generated",
  "replay_label": "Voice of Customer Summarizer · Weekly support brief summarized the incident cluster (7.65)",
  "operator_notes": "Case: Weekly support brief summarized the incident cluster (7.65)\nIntent: Internal operator needs a concise weekly summary of quality, cost, and incident drift.\nExpected resolution: Surface the most important deltas with clear next actions.\nObserved policy result: brief_generated\nStory summary: Voice of Customer Summarizer produced an operator-ready weekly summary on day 7, connecting incident drift, budget pressure, and next actions.\nAgent role: Voice of Customer Summarizer\nOwner team: Support Insights",
  "generated_fixture": true,
  "generated_template": "support_weekly_brief",
  "cohort": "weekday_core",
  "operator_segment": "Support Insights",
  "narrative_batch": "week_7",
  "call_reason_detail": "reporting_0"
}