{
  "workflow": "account_recovery",
  "environment": "production",
  "issue_type": "account",
  "customer_tier": "self-serve",
  "prompt_name": "account-recovery-guide",
  "prompt_version": 5,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_account_recovery_fast_path_stayed_secure_and_quick_7_33_session_account_lockout_07",
  "language": "en",
  "user_id": "customer_account",
  "agent_profile_id": "account-recovery-assistant",
  "agent_team": "Account Security",
  "agent_owner": "Identity operations",
  "agent_mission": "Guides login recovery, account lockouts, and identity verification support paths.",
  "story_label": "Account recovery fast path stayed secure and quick (7.33)",
  "story_summary": "Account Recovery Assistant kept an account-recovery case secure and fast on day 7 without escalating the customer unnecessarily.",
  "scenario_id": "generated_account_lockout_fastpath",
  "customer_intent": "Customer cannot access a two-factor protected account after device replacement.",
  "expected_resolution": "Guide recovery safely without leaking internal security details.",
  "policy_result": "healthy_account_unlock_path",
  "quality_score": 0.89,
  "severity_tag": "healthy",
  "status_label": "Fast-path recovery",
  "replay_label": "Account Recovery Assistant · Account recovery fast path stayed secure and quick (7.33)",
  "operator_notes": "Case: Account recovery fast path stayed secure and quick (7.33)\nIntent: Customer cannot access a two-factor protected account after device replacement.\nExpected resolution: Guide recovery safely without leaking internal security details.\nObserved policy result: healthy_account_unlock_path\nStory summary: Account Recovery Assistant kept an account-recovery case secure and fast on day 7 without escalating the customer unnecessarily.\nAgent role: Account Recovery Assistant\nOwner team: Account Security",
  "generated_fixture": true,
  "generated_template": "account_lockout_fastpath",
  "cohort": "weekday_core",
  "operator_segment": "Account Security",
  "narrative_batch": "week_7",
  "call_reason_detail": "account_0"
}