{
  "workflow": "billing_dispute_resolution",
  "environment": "production",
  "issue_type": "billing",
  "customer_tier": "premium",
  "prompt_name": "billing-dispute-investigator",
  "prompt_version": 11,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_duplicate_charge_review_resolved_billing_friction_7_26_session_duplicate_charge_07",
  "language": "en",
  "user_id": "customer_billing",
  "agent_profile_id": "billing-operations-guard",
  "agent_team": "Revenue Ops",
  "agent_owner": "Revenue automation",
  "agent_mission": "Resolves duplicate charges, chargeback risk, and subscription disputes.",
  "story_label": "Duplicate-charge review resolved billing friction (7.26)",
  "story_summary": "Billing Operations Guard separated a likely duplicate charge from standard renewal noise on day 7 and kept the billing case grounded.",
  "scenario_id": "generated_duplicate_charge_review",
  "customer_intent": "Customer believes they were charged twice for the same subscription renewal.",
  "expected_resolution": "Differentiate hold vs duplicate charge and explain the correction path.",
  "policy_result": "healthy_duplicate_charge_answer",
  "quality_score": 0.91,
  "severity_tag": "healthy",
  "status_label": "Billing issue resolved",
  "replay_label": "Billing Operations Guard · Duplicate-charge review resolved billing friction (7.26)",
  "operator_notes": "Case: Duplicate-charge review resolved billing friction (7.26)\nIntent: Customer believes they were charged twice for the same subscription renewal.\nExpected resolution: Differentiate hold vs duplicate charge and explain the correction path.\nObserved policy result: healthy_duplicate_charge_answer\nStory summary: Billing Operations Guard separated a likely duplicate charge from standard renewal noise on day 7 and kept the billing case grounded.\nAgent role: Billing Operations Guard\nOwner team: Revenue Ops",
  "generated_fixture": true,
  "generated_template": "duplicate_charge_review",
  "cohort": "peak_load",
  "operator_segment": "Revenue Ops",
  "narrative_batch": "week_7",
  "call_reason_detail": "billing_1"
}