{
  "workflow": "premium_escalation_triage",
  "environment": "production",
  "issue_type": "billing",
  "customer_tier": "enterprise",
  "prompt_name": "escalation-triage",
  "prompt_version": 7,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_enterprise_contract_question_escalated_correctly_7_47_session_enterprise_contract_07",
  "language": "en",
  "user_id": "customer_billing",
  "agent_profile_id": "premium-escalation-triage",
  "agent_team": "VIP Support",
  "agent_owner": "Escalations desk",
  "agent_mission": "Escalates revenue-risk, safety-sensitive, and executive-facing support cases.",
  "story_label": "Enterprise contract question escalated correctly (7.47)",
  "story_summary": "Premium Escalation Triage escalated an enterprise billing request with the right contract context on day 7, preserving the premium support handoff.",
  "scenario_id": "generated_premium_contract_escalation",
  "customer_intent": "Enterprise customer asked for urgent contract and invoice intervention.",
  "expected_resolution": "Escalate to the revenue desk with complete account context.",
  "policy_result": "correct_escalation",
  "quality_score": 0.93,
  "severity_tag": "healthy",
  "status_label": "Correct escalation",
  "replay_label": "Premium Escalation Triage · Enterprise contract question escalated correctly (7.47)",
  "operator_notes": "Case: Enterprise contract question escalated correctly (7.47)\nIntent: Enterprise customer asked for urgent contract and invoice intervention.\nExpected resolution: Escalate to the revenue desk with complete account context.\nObserved policy result: correct_escalation\nStory summary: Premium Escalation Triage escalated an enterprise billing request with the right contract context on day 7, preserving the premium support handoff.\nAgent role: Premium Escalation Triage\nOwner team: VIP Support",
  "generated_fixture": true,
  "generated_template": "premium_contract_escalation",
  "cohort": "weekday_core",
  "operator_segment": "VIP Support",
  "narrative_batch": "week_7",
  "call_reason_detail": "billing_2"
}