{
  "workflow": "refund_and_return_resolution",
  "environment": "production",
  "issue_type": "refund",
  "customer_tier": "self-serve",
  "prompt_name": "refund-policy-check",
  "prompt_version": 3,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_refund_clarification_request_avoided_a_false_denial_7_20_session_refund_clarification_07",
  "language": "en",
  "user_id": "customer_refund",
  "agent_profile_id": "returns-resolution-copilot",
  "agent_team": "Post-purchase Ops",
  "agent_owner": "Support automation",
  "agent_mission": "Handles refund, exchange, and return-eligibility decisions for self-serve customers.",
  "story_label": "Refund clarification request avoided a false denial (7.20)",
  "story_summary": "Returns Resolution Copilot avoided an incorrect refund denial on day 7 by asking for the missing evidence before deciding.",
  "scenario_id": "generated_refund_clarification_needed",
  "customer_intent": "Customer supplied partial return evidence and asked for a refund exception.",
  "expected_resolution": "Request missing evidence before making a policy decision.",
  "policy_result": "clarification_requested",
  "quality_score": 0.95,
  "severity_tag": "healthy",
  "status_label": "Clarification path",
  "replay_label": "Returns Resolution Copilot · Refund clarification request avoided a false denial (7.20)",
  "operator_notes": "Case: Refund clarification request avoided a false denial (7.20)\nIntent: Customer supplied partial return evidence and asked for a refund exception.\nExpected resolution: Request missing evidence before making a policy decision.\nObserved policy result: clarification_requested\nStory summary: Returns Resolution Copilot avoided an incorrect refund denial on day 7 by asking for the missing evidence before deciding.\nAgent role: Returns Resolution Copilot\nOwner team: Post-purchase Ops",
  "generated_fixture": true,
  "generated_template": "refund_clarification_needed",
  "cohort": "peak_load",
  "operator_segment": "Post-purchase Ops",
  "narrative_batch": "week_7",
  "call_reason_detail": "refund_3"
}