{
  "workflow": "shipping_resolution",
  "environment": "production",
  "issue_type": "shipping",
  "customer_tier": "self-serve",
  "prompt_name": "shipping-delay-triage",
  "prompt_version": 7,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_shipping_status_path_stayed_usable_but_slow_7_78_session_shipping_slowpath_07",
  "language": "en",
  "user_id": "customer_shipping",
  "agent_profile_id": "shipping-delay-resolution",
  "agent_team": "Logistics Support",
  "agent_owner": "Logistics ops",
  "agent_mission": "Explains delivery delays, damaged shipments, and replacement paths using logistics knowledge.",
  "story_label": "Shipping status path stayed usable but slow (7.78)",
  "story_summary": "Shipping Delay Resolution returned a usable but slower shipping answer on day 7 after carrier lookup latency started to climb.",
  "scenario_id": "generated_shipping_delay_warning",
  "customer_intent": "Customer needs an update on a parcel delayed after carrier transfer.",
  "expected_resolution": "Provide a grounded estimate and explain the transfer delay.",
  "policy_result": "slow_but_grounded_answer",
  "quality_score": 0.75,
  "severity_tag": "warning",
  "status_label": "Slow but serviceable",
  "replay_label": "Shipping Delay Resolution · Shipping status path stayed usable but slow (7.78)",
  "operator_notes": "Case: Shipping status path stayed usable but slow (7.78)\nIntent: Customer needs an update on a parcel delayed after carrier transfer.\nExpected resolution: Provide a grounded estimate and explain the transfer delay.\nObserved policy result: slow_but_grounded_answer\nStory summary: Shipping Delay Resolution returned a usable but slower shipping answer on day 7 after carrier lookup latency started to climb.\nAgent role: Shipping Delay Resolution\nOwner team: Logistics Support",
  "generated_fixture": true,
  "generated_template": "shipping_delay_warning",
  "cohort": "peak_load",
  "operator_segment": "Logistics Support",
  "narrative_batch": "week_7",
  "call_reason_detail": "shipping_1"
}