{
  "workflow": "shipping_resolution",
  "environment": "production",
  "issue_type": "shipping",
  "customer_tier": "self-serve",
  "prompt_name": "shipping-delay-triage",
  "prompt_version": 6,
  "release_version": "2026.04.13",
  "model_provider": "openai",
  "model_name": "gpt-4o",
  "ticket_id": "ticket_shipping_status_explanation_stayed_grounded_7_8_session_shipping_status_07",
  "language": "en",
  "user_id": "customer_shipping",
  "agent_profile_id": "shipping-delay-resolution",
  "agent_team": "Logistics Support",
  "agent_owner": "Logistics ops",
  "agent_mission": "Explains delivery delays, damaged shipments, and replacement paths using logistics knowledge.",
  "story_label": "Shipping status explanation stayed grounded (7.8)",
  "story_summary": "Shipping Delay Resolution explained a delayed shipment clearly on day 7, keeping the customer on the self-serve path with strong quality.",
  "scenario_id": "generated_shipping_status_refresh",
  "customer_intent": "Customer wants a plain-language explanation for a delayed delivery update.",
  "expected_resolution": "Summarize the shipping state and next update window clearly.",
  "policy_result": "healthy_shipping_answer",
  "quality_score": 0.95,
  "severity_tag": "healthy",
  "status_label": "Healthy path",
  "replay_label": "Shipping Delay Resolution · Shipping status explanation stayed grounded (7.8)",
  "operator_notes": "Case: Shipping status explanation stayed grounded (7.8)\nIntent: Customer wants a plain-language explanation for a delayed delivery update.\nExpected resolution: Summarize the shipping state and next update window clearly.\nObserved policy result: healthy_shipping_answer\nStory summary: Shipping Delay Resolution explained a delayed shipment clearly on day 7, keeping the customer on the self-serve path with strong quality.\nAgent role: Shipping Delay Resolution\nOwner team: Logistics Support",
  "generated_fixture": true,
  "generated_template": "shipping_status_refresh",
  "cohort": "peak_load",
  "operator_segment": "Logistics Support",
  "narrative_batch": "week_7",
  "call_reason_detail": "shipping_3"
}